Managing your account

Everything below lives on your account page — click your name in the header when you're signed in.

Change your name

Your display name appears on your reports. Edit it on the account page and save — it takes effect immediately.

Change your email address

For security the change is confirmed from both inboxes: we send a link to your current address and one to the new address, and the switch completes once both are confirmed. Until then you keep signing in with your current email.

Change your password

You'll need your current password, and after the change every other device is signed out — standard hygiene in case the change was prompted by a compromise. If you signed up with Google and never set a password, the account page can email you a secure link to add one, so email sign-in works as a backup.

Choose which emails you receive

Receipts and report notifications always arrive — they're part of the service. Everything else is yours to switch off, per topic: practice reminders, report follow-ups and referral updates each have their own toggle, plus a master switch for all non-essential email. Every non-essential email also carries a one-click unsubscribe link for exactly its own topic.

Delete your account

Deletion is immediate and permanent: your profile, interview history and reports are removed, and any unused mock interviews are forfeited — if you bought a package in the last 14 days and haven't used it, check refunds first. Payment records stay with Stripe, as required for accounting. Raw CV files and answer audio are already deleted within about 24 hours of upload as standard, whether or not you delete your account.